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Help Center

Practical guides for submitting listings, suggesting updates, and managing requests.

Quick Start

Use these guides to understand how listings, categories, tags and submissions work.

Categories vs tags explained How to find businesses quickly How to submit a business How to suggest listing changes How to request removal How to claim your business Offers & events submissions QR check-in posters How Local Legends works Account types & access What happens after you submit Safety, moderation and abuse controls

Categories vs Tags

Categories = what the business is

Categories group listings by core business type, e.g. Food & Drink, Retail, Trades, Health & Wellbeing. A business can be in multiple categories if needed.

Tags = key features

Tags describe extra useful details, e.g. dog friendly, vegan options, step-free access, independent business. Tags help users decide faster.

When submitting or amending a listing, pick the best-fit categories first, then add relevant tags that are genuinely accurate.

How To Find Businesses Quickly

  • Use the Directory page and filter by category, business name and Pudsey Pounds support.
  • Use the Map page for location-based browsing and parent-category filters.
  • Use Offers for current promotions and Events for upcoming dates.
  • Open a business profile to view contact details, opening hours, tags, events and offers in one place.
Browse directory Open map View offers View events

Guide: Submit a Business

  1. Open the submission page and complete all required fields.
  2. Add a clear description, accurate address, and the most relevant categories and tags.
  3. Upload logo/cover images if available (optional, but recommended).
  4. If this is your business and you want to manage it, tick This is my business, I’d like to manage it and enter a verification email address.
  5. Choose where we can verify that email (for example: website, Facebook, or other public source).
  6. Confirm Terms & Conditions and Privacy Policy, then submit.

If you request ownership during submission

  • We send a verification email first. You must confirm it before review can continue.
  • After your listing is approved, the ownership claim is reviewed by moderation.
  • If approved, we link the business to your account and send login/access instructions.

Tip: accurate details, relevant categories, and a verifiable email usually speed up moderation.

Open submission form

Guide: Suggest Listing Changes

  1. Open the relevant business profile and click Help improve this listing (this is the main action button for submitting corrections).
  2. Update only the fields that need correction (address, opening hours, categories, etc).
  3. Add reviewer notes where useful context helps validation.
  4. Confirm legal acceptance and submit your request.
Browse listings

Guide: Submit Offers & Events

Offers

  • Use specific titles and clear terms.
  • Set realistic start/end dates.
  • Choose the correct offer type (percentage/fixed/fixed price).
  • Expired offers should be removed or updated promptly.

Events

  • Use one clear event date and accurate times.
  • Add enough detail for users to decide quickly.
  • Include a website link if booking details exist.
  • Outdated events should be removed quickly.

Guide: Request Removal

  1. Open the business profile and click Request removal.
  2. Provide your name, email, and a clear reason for removal.
  3. Include details that help verify authority and context.
  4. Confirm legal acceptance and submit.
Find a listing

Guide: Claim Your Business

  1. Open your listing and click Help improve this listing, then choose Claim this business.
  2. Enter your name and business email address. Use an email that appears on your website, Facebook page, or another public source.
  3. Choose where we can verify the email and submit your claim request.
  4. Check your inbox and confirm the request using the verification link we send.
  5. After confirmation, the claim goes to moderation for final approval.

Important

  • You must confirm by email before moderators can review your claim.
  • If approved, you will receive login details (or be asked to use your existing account).
  • If you do not see our emails, check your spam/junk folder.

Guide: QR Check-in Posters

  1. Open your business profile and click Help improve.
  2. Select Print QR poster to open the A4 check-in poster page.
  3. Print and display the poster in your window, till area, or entrance.
  4. When visitors scan the QR code, check-ins are logged and they are redirected to your profile.

Why use check-in posters?

  • Shows visible local support on your listing.
  • Helps your profile build social proof with check-in counts.
  • Gives customers a quick way to engage with your business page.

How Local Legends Works

Local Legends is generated using recent listing activity, not hand-picked manually for individual businesses.

  • Each month, the system reviews recent approved updates, offers and events, plus overall listing quality.
  • Up to 15 businesses can receive the Local Legend badge in a month.
  • If there are not enough activity-based candidates, remaining slots may be filled from approved category pools.
  • Badges are time-based and reset monthly, so selections can change over time.

Account Types & Access

Registration is open to a wider set of users, including standard users who only want access to CV Builder.

Standard user

  • Can access the CV Builder tool.
  • Does not need a business or project listing.
  • Postcode is collected at registration for vetting.

Business owner

  • Can submit, claim, and manage business listings.
  • Can add offers, events, notices, and QR posters.
  • Ownership and listing actions remain moderated.

Community project lead

  • Can manage community project profiles.
  • Can publish project notices and events.
  • Project content is still reviewed under moderation policy.

What Happens After You Submit?

1. Review Queue

Your request is sent for moderation and queued for review.

2. Verification

We verify content quality, listing relevance, and policy compliance.

3. Outcome

Approved updates go live. If rejected, a reason is recorded and shared.

Safety, Moderation & Abuse Controls

  • All submissions are moderated before publication or updates go live.
  • Automated checks are used to identify abusive/profane content.
  • Submission metadata (including technical request details) may be logged for abuse prevention.
  • Abusive or explicit submissions can be rejected immediately, with uploaded media removed and submission access blocked.
  • Where illegal content, credible threats, or suspected criminal activity is identified, relevant information may be shared with law enforcement.

FAQ

How long does moderation take?

Most requests are reviewed within 24-48 hours, but timing can vary based on volume and verification needs.

Can I submit without images?

Yes. Images are optional for submissions and not required for change/removal requests.

Should I use categories or tags?

Use both. Categories define the business type; tags describe useful features and accessibility details.

Why was my request rejected?

Common reasons include unverifiable details, missing context, duplicate requests, or policy conflicts. The rejection email will confirm the reasons.

I still need help.

Use the contact form and include the listing name or URL so we can investigate faster.

How do I claim my business listing?

Use the Help improve this listing button on your profile, choose Claim this business, then confirm the request via the email link before moderation review.

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